Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How can I track my order?

When the package is shipped, we will send an email to inform the package’s logistics tracking number and logistics information.
The email will have a link to track your order. You can also track your order here on our site: https://ollimeo.com/track-your-order/

What do I do if I added the wrong shipping address?

You will want to notify us as soon as possible. If the order has already processed and/or shipped, there is nothing we can do unfortunately. You can contact us here for help: Contact Us